User Tracking

This screen allows you to view all communications sent back by a driver from the CALIDUS ePOD/eServ mobile application.

Note: If configured in the system, you may also be able to view communications back from TomTom WEBFLEET (or other external vehicle tracking systems).

If you have come to this screen from the menu, you are allowed to select data by:

• Vehicle ID - A drop-down list of all vehicles for the site.
• User ID - A drop-down list of all users for the site.
• Date From and To - providing a date pop-up for selection.
• Load ID
• Job ID
• Source - a drop-down list of "Device Messages" (the default, showing all messages from drivers using mobile devices) or "Admin Actions" (showing Admin user auditing).

Once you have entered the criteria, click Search. The screen will display a table of all the matching data. Any plain text boxes will match data that contains what you enter as the criterion.

User Tracking Search Panel and Results table

Alternatively, if you click Create Excel Spreadsheet, the screen will export the audit data to a Microsoft Excel spreadsheet. The functionality differs per the browser you have used to access the Admin system, but the likely result is the spreadsheet file will offered for download.

The results table will display a single line per audit message found.

Note: If you have come to this screen from a link on another screen (for example, users, vehicles, loads), these filter options are not available - the screen will simply display the results as requested from the other screen, providing a Back button to return to the calling screen.

You can choose to hide or show almost all of the columns in the results table by using the Select Columns button on the header. The results table shows the following columns:

• User ID - the driver's user ID for the message.
• Vehicle - the driver's vehicle ID for the message.
• Load - the load ID to which the message pertains.
• Job - the job ID to which the message pertains.
• Job Type - the job type of the job to which the message pertains.
• Message Type - one of (but not limited to):
  • AUTO_UPDATE_REQUEST - a message sent by the device periodically to check if there have been any changes to the load being processed.
  • GPS_STATUS_REQUEST - an optional message sent by the device periodically to capture the latest GPS co-ordinates.
  • JOB_ARRIVAL_REQUEST - a message to indicate that the user has arrived at a the address for a particular job.
  • JOB_LOCK_REQUEST - a message to indicate that the user is checking the job. Typically this indicates that the job is started, although there can be several Job Lock messages.
  • JOB_SUBMISSION_REQUEST - a message to indicate that a job is submitted after completion. This message is used only when configured to do so.
  • JOB_SWAP_REQUEST - a message from the user requesting a swap of jobs with another user/load.
  • JOB_UPDATE - a message to indicate that the job is now complete or cancelled. This can update all aspects of a load, most importantly the completion date and time, the signatory, the signature and all container and product information.
  • LOAD_REQUEST - a message sent only when requesting a load from the mobile device application when no load has yet been picked up. If a load has already been picked up, an Auto-Update Request is sent instead.
  • LOAD_UPDATE_REQUEST - a message sent to request the load be updated. Typically this is used when starting, accepting or ending a load, and can update times, metrics, vehicle, trailer and status.
  • LOGOFF_REQUEST - an optional message indicating that the driver has logged off the mobile device application.
  • LOGON_REQUEST - a message indicating that the user has logged on to the mobile device application.
  • PHOTO_REQUEST - a message sent containing all the details of photos taken with a job. Typically there will be many of these messages, typically one per photo, typically sent at the same time as a Job Update message.
  • VEHICLE_CHANGE_REQUEST - a message indicating that the driver has changed vehicle.
  • VEHICLE_CHECK_UPDATE - a message sent to update the system with details of a vehicle check performed. These messages are sent when the vehicle check is performed, which may be at log-on, completion of a load, when changing a vehicle during completion of a load, or after the specified duration of the check has expired.
  • GEOFENCE_BREAK - a message sent to let the system know that this device has broken a geofence defined against a customer address.
  • WEBFLEET - End of Break
  • WEBFLEET - Order Arrived
  • WEBFLEET - Order Cancelled
  • WEBFLEET - Order Complete
  • WEBFLEET - Order Rejected
  • WEBFLEET - Order Started
  • WEBFLEET - Start of Break
• GPS - the GPS co-ordinates from the mobile device when the message was generated. Note that the co-ordinates may not be populated if the device has not refreshed them within a few minutes, meaning that the co-ordinates shown here should be accurate.
• Date/Time - the date/time that the message was stamped by the device, in the device's local time.

If the message contains a GPS location, you can view the location by clicking the Select action button against that line in the table - a map pop-up will be shown.

Location Pop-up

If you click the marker it will display some information about the message. You can close the marker with the "X" in the corner, and close the pop-up by clicking the Close button.

If you have come to this screen from a link on another screen, for example, when displaying tracking information for an entire load, job, vehicle or PDA user, then the screen will have a Map button on the header. You can click this to display all of the GPS-tagged locations as pointers on the map. These waypoints will indicating by colour and type what each pointer means. All points are connected by a line, to show linear progression.

Multiple Locations Pop-up

Icons indicate the type of task at this point:

• J - Job.
• L - Load.
• U - User.
• V - Vehicle.
• G - Geofence Break.
• Point - Map tracking point, not explicitly related to any of the above.
• * - Mixed types.

Note: Standard point markers can mix with other types and the point will retain its task type marker.

Colours indicate the progression of this task:

• Green - Start.
• Amber - Middle.
• Red - End.
• Black - mixed progression (for example if a task starts and ends at the same point.

If you click on a pointer you will see a popup of all of the details that have that GPS tag.

Multiple Locations Information