Service Offerings - Revision history

Anw: test

2024-05-17T06:43:52Z

test

← Older revision		Revision as of 08:43, 17 May 2024
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	[[Category:C-TMS Modules\|C-140]]		[[Category:C-TMS Modules\|C-140]]
	[[Category:C-TMS User Guide\|BC-140]]		[[Category:C-TMS User Guide\|BC-140]]
			[[Category:TEST\|C-140]]

Anw at 11:45, 11 May 2011

2011-05-11T11:45:57Z

← Older revision		Revision as of 13:45, 11 May 2011
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	The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.		The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.

			[[Category:Accounts\|140]]
			[[Category:C-TMS Modules\|C-140]]
			[[Category:C-TMS User Guide\|BC-140]]

Admin at 10:39, 17 November 2010

2010-11-17T10:39:22Z

← Older revision		Revision as of 12:39, 17 November 2010
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	=== Cancelled Orders ===		=== Cancelled Orders ===
	A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives C-TMS Users the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.		A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives [[C-TMS]] Users the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.

	== Service Levels ==		== Service Levels ==

Admin at 13:46, 12 November 2010

2010-11-12T13:46:29Z

← Older revision		Revision as of 15:46, 12 November 2010
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	Service Offerings is an enhancement to the [[~~MTS~~]] application that allows [[~~MTS~~]] users to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.		Service Offerings is an enhancement to the [[C-TMS]] application that allows [[C-TMS]] users to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.

	A service type defines the level of service that an [[~~MTS~~]] User is going to provide to the end customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options could be added in the future. The options can be defined as follows		A service type defines the level of service that an [[C-TMS]] User is going to provide to the end customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options could be added in the future. The options can be defined as follows

	== Customer service ==		== Customer service ==
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	== Default carrier ==		== Default carrier ==

	If orders are being assigned to a default carrier then [[~~MTS~~]] is being used purely as a mean of entering orders, the default carrier will then assume all responsibility for delivering those orders.		If orders are being assigned to a default carrier then [[C-TMS]] is being used purely as a mean of entering orders, the default carrier will then assume all responsibility for delivering those orders.


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	=== Transactional charging ===		=== Transactional charging ===
	A transactional charge is a charge that would be applied to all orders that are placed within [[~~MTS~~]], the cost will cover all work that the planning team need to undertake relating to that order.		A transactional charge is a charge that would be applied to all orders that are placed within [[C-TMS]], the cost will cover all work that the planning team need to undertake relating to that order.

	=== Manual Orders ===		=== Manual Orders ===
	A manual order is an Order that is entered into [[~~MTS~~]] by a member of the planning team on behalf of the customer. The customer should be able to enter the majority of their orders themselves so it is possible to charge customers who ask the planning centre to place orders on their behalf.		A manual order is an Order that is entered into [[C-TMS]] by a member of the planning team on behalf of the customer. The customer should be able to enter the majority of their orders themselves so it is possible to charge customers who ask the planning centre to place orders on their behalf.

	=== Late Orders ===		=== Late Orders ===
	A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give [[~~MTS~~]] Users the ability to charge for any such orders.		A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give [[C-TMS]] Users the ability to charge for any such orders.

	=== Urgent Orders ===		=== Urgent Orders ===
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	=== Cancelled Orders ===		=== Cancelled Orders ===
	A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives ~~MTS~~ Users the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.		A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives C-TMS Users the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.

	== Service Levels ==		== Service Levels ==

	Service levels and the appropriate charges should be agreed between the [[~~MTS~~]] User and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.		Service levels and the appropriate charges should be agreed between the [[C-TMS]] User and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.

	== Notes ==		== Notes ==

	The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.		The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.

Admin at 11:23, 31 December 2008

2008-12-31T11:23:56Z

← Older revision		Revision as of 13:23, 31 December 2008
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	Service Offerings is an enhancement to the [[MTS]] application that allows MTS users to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.		Service Offerings is an enhancement to the [[MTS]] application that allows [[MTS]] users to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.

	A service type defines the level of service that an MTS User is going to provide to the end customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options could be added in the future. The options can be defined as follows		A service type defines the level of service that an [[MTS]] User is going to provide to the end customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options could be added in the future. The options can be defined as follows

	== Customer service ==		== Customer service ==
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	=== Late Orders ===		=== Late Orders ===
	A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give MTS Users the ability to charge for any such orders.		A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give [[MTS]] Users the ability to charge for any such orders.

	=== Urgent Orders ===		=== Urgent Orders ===
Line 39:		Line 39:
	== Service Levels ==		== Service Levels ==

	Service levels and the appropriate charges should be agreed between the MTS User and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.		Service levels and the appropriate charges should be agreed between the [[MTS]] User and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.

	== Notes ==		== Notes ==

	The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.		The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.

Admin at 11:11, 31 December 2008

2008-12-31T11:11:28Z

← Older revision		Revision as of 13:11, 31 December 2008
Line 1:		Line 1:
	Service Offerings is an enhancement to the MTS application that allows ~~Exel~~ to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.		Service Offerings is an enhancement to the [[MTS]] application that allows MTS users to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.

	A service type defines the level of service that ~~Exel~~ is going to provide to the customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options ~~can~~ be added in the future. The options can be defined as follows		A service type defines the level of service that an MTS User is going to provide to the end customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options could be added in the future. The options can be defined as follows

	== Customer service ==		== Customer service ==
Line 9:		Line 9:
	== Default carrier ==		== Default carrier ==

	If orders are being assigned to a default carrier then MTS is being used purely as a mean of entering orders, the default carrier will then assume all responsibility for delivering those orders.		If orders are being assigned to a default carrier then [[MTS]] is being used purely as a mean of entering orders, the default carrier will then assume all responsibility for delivering those orders.


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	=== Transactional charging ===		=== Transactional charging ===
	A transactional charge is a charge that would be applied to all orders that are placed within MTS, the cost will cover all work that the planning team need to undertake relating to that order.		A transactional charge is a charge that would be applied to all orders that are placed within [[MTS]], the cost will cover all work that the planning team need to undertake relating to that order.

	=== Manual Orders ===		=== Manual Orders ===
	A manual order is an Order that is entered into MTS by a member of the planning team on behalf of the customer. The customer should be able to enter the majority of their orders themselves so it is possible to charge customers who ask the planning centre to place orders on their behalf.		A manual order is an Order that is entered into [[MTS]] by a member of the planning team on behalf of the customer. The customer should be able to enter the majority of their orders themselves so it is possible to charge customers who ask the planning centre to place orders on their behalf.

	=== Late Orders ===		=== Late Orders ===
	A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give ~~Exel~~ the ability to charge for any such orders.		A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give MTS Users the ability to charge for any such orders.

	=== Urgent Orders ===		=== Urgent Orders ===
	An urgent order is an order that requires special attention, an urgent order can be placed at ~~anytime~~, or an existing order can be amended to be urgent. The planning centre would then treat this order separately from standard orders as per the agreement they have with that customer. A charge can be applied to urgent orders to cover the additional work that the planning centre would need to undertake.		An urgent order is an order that requires special attention, an urgent order can be placed at any time, or an existing order can be amended to be urgent. The planning centre would then treat this order separately from standard orders as per the agreement they have with that customer. A charge can be applied to urgent orders to cover the additional work that the planning centre would need to undertake.

	=== Cancelled Orders ===		=== Cancelled Orders ===
	A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives ~~Exel~~ the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.		A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives MTS Users the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.

	== Service Levels ==		== Service Levels ==

	Service levels and the appropriate charges should be agreed between the MTS ~~Owner~~ and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.		Service levels and the appropriate charges should be agreed between the MTS User and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.

	== Notes ==		== Notes ==

	The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.		The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.

Crisfordm at 13:08, 30 December 2008

2008-12-30T13:08:17Z

← Older revision		Revision as of 15:08, 30 December 2008
Line 40:		Line 40:

	Service levels and the appropriate charges should be agreed between the MTS Owner and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.		Service levels and the appropriate charges should be agreed between the MTS Owner and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.

			== Notes ==

			The service Offerings functionality is currently reliant on Lanes being used, although it can be enhanced in the future so that it will work without lanes.

Crisfordm: New page: Service Offerings is an enhancement to the MTS application that allows Exel to provide a different level of service to different customers and to charge those customers according to the le...

2008-12-30T13:06:29Z

New page: Service Offerings is an enhancement to the MTS application that allows Exel to provide a different level of service to different customers and to charge those customers according to the le...

New page

Service Offerings is an enhancement to the MTS application that allows Exel to provide a different level of service to different customers and to charge those customers according to the level of service that is being provided.

A service type defines the level of service that Exel is going to provide to the customer. Currently the only options available for configuration within a service type are whether customer service is being provided and whether the orders should be automatically assigned to a default carrier. Further options can be added in the future. The options can be defined as follows

== Customer service ==

If customer service is being provided then the planning centre will be able to provide the customer with any information they require about the order. If customer service is not provided they should not provide such information, a message will be displayed in the Trip Summary and Orders form if a particular order does not have customer service.

== Default carrier ==

If orders are being assigned to a default carrier then MTS is being used purely as a mean of entering orders, the default carrier will then assume all responsibility for delivering those orders.

== Service Type Maintenance ==

The following screen is used to maintain service types:

<center>[[Image:st_1.jpg]]</center>

== Charge Types ==

Within a service type there are 5 different types of charge that have been introduced, they are: -

=== Transactional charging ===
A transactional charge is a charge that would be applied to all orders that are placed within MTS, the cost will cover all work that the planning team need to undertake relating to that order.

=== Manual Orders ===
A manual order is an Order that is entered into MTS by a member of the planning team on behalf of the customer. The customer should be able to enter the majority of their orders themselves so it is possible to charge customers who ask the planning centre to place orders on their behalf.

=== Late Orders ===
A later order is an order that is placed outside the agreed time window and can result in additional work for the planning team as the majority of the scheduling may already have been completed. Service offerings give Exel the ability to charge for any such orders.

=== Urgent Orders ===
An urgent order is an order that requires special attention, an urgent order can be placed at anytime, or an existing order can be amended to be urgent. The planning centre would then treat this order separately from standard orders as per the agreement they have with that customer. A charge can be applied to urgent orders to cover the additional work that the planning centre would need to undertake.

=== Cancelled Orders ===
A cancelled order is an order that is not scheduled onto a Trip and has been set to a status of ‘Cancelled’. An order can be cancelled for any number of reasons. Service offerings gives Exel the opportunity to charge for such orders to take account of any time that was spent attempting to plan that order.

== Service Levels ==

Service levels and the appropriate charges should be agreed between the MTS Owner and their customers. It is then possible to configure the service type and charges at Lane, Customer or Customer Group level. This provides flexibility as it is possible to configure a default service type at customer or customer group level and then override it for specific lanes.

← Older revision		Revision as of 08:43, 17 May 2024
Line 48:		Line 48:
	[[Category:C-TMS Modules\|C-140]]		[[Category:C-TMS Modules\|C-140]]
	[[Category:C-TMS User Guide\|BC-140]]		[[Category:C-TMS User Guide\|BC-140]]
			[[Category:TEST\|C-140]]