View source for EST 295942 LD-8QNKTV Implement Supervisor Message Handling

{{Template:Estimate
|Supimix_Client_Code=DHL
|Supimix_Project_Code=EMEA
|Supimix_Site_Code=HC-CTI
|Supimix_Client_Reference=LD-8QNKTV
|Supimix_Number=295942
|The_version_of_the_document=1.0
|Your_Name=Tony Walker
|Supimix_PO_Reference=PO-8902012
|Supimix_Priority=3
|Date_(DD/MM/YY)=31/01/12
|Clients_Customer=Various
|System_Version_being_changed=Portal: 4.3
|Client_Request=Implement Supervisor Message Handling within CALIDUS Portal and Implement Problem Resolution emails within Portal As per FS 294817, SCR-294817-6: Implement Supervisor Message Handling within CALIDUS Portal & SCR-294817-7: Implement Problem Resolution emails within Portal. Please take under consideration all comments for this section from attached "CT Global Order Well v0 3 - initial spec.rtf"
|OBS_Solution=When an issue is reported for any process, the Portal users cannot continue until the problem is resolved. Therefore the messages created must have a 'Resolved' flag against the message. Screens must check for a non-resolved problem message against an item to stop it being processed through ''CALIDUS'' Portal.

It is necessary then to allow a higher security level user (i.e. a supervisor) to amend and clear problems raised against the order or preadvice. 

A new screen will be created that allows the user to see all messages, filtering by Order, GRN or Message Status, to clear any messages raised in one screen.

The Inbound and Outbound screens will also be modified to indicate whether the item has un-cleared problem messages (for example, with a red background) or whether all the problem messages have been cleared (for example, with a green background). Items with only cleared messages will allowed to be actioned by the screens. The icons for this would be different shapes. For example, outstanding issues would be a red exclamation mark in a Triangle, whereas cleared messages would should a speech bubble, for example.

As an extension of this functionality, it will possible to email the user that raised the original problem message, identifying that the problem has now been resolved. 

In order to achieve this, it will be necessary to allow the users set up in ''CALIDUS'' Portal with an email address. When a message is cleared by a supervisor, the same messaging process used to send the original message can be called to send this resolution email.
|Requirements_Days=0
|Estimation_Days=0
|Functional_Specification_Days=1.5
|Technical_Specification_Days=0
|Development_Days=4
|Testing_and_Release_Days=1.25
|Implementation_Days=0
|Year=2012}}

[[Category:DHL_EST]]