Vision Support

This section contains details of any common support issues and how they would be checked and resolved. This section will be added to over time.

Vision is not updating

The likely issue is that the Vision Data Mining process has stopped for some reason.

• Log on to the machine and check that the Vision Data Mining processes are still scheduled, using the Windows Scheduler. If not, add or re-start them.
• If they are running, check the logs, found in {Vision}\Scripts\DataMining_*.log or through the Event Log Vision screen. This may point to errors or suggestions that the processes are scheduled by failing when run.
• If the processes are failing, pause all the scheduled jobs and kill any processes on the machine called Wscript.exe using the Windows Task Manager. When complete, start the Data Mining tasks again and force run them.