Portal Chat

From Portal

The Portal has a ‘chat’ system which can be used to support their users, independent of Aptean.

The chat system uses the free https://www.tawk.to/ chat service. Comprehensive help and instructions are available on the website to setup the system.

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To use the chat system, the client needs to setup a dashboard on tawk.to with a unique

‘Property ID’:

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NOTE: Each client requires its own dashboard/ID, which can be setup as the client requires.

It is advised that the user should also enable Secure Mode, and note the API Key

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To enable the functionality on the Portal, the ID and the API Key needs to be matched in the Portal setup:

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Once the Chat system is setup, when the user logs into the Portal, a chat icon will be visible on all of the pages (in the bottom left corner):

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Clicking on this icon will initiate the tawk.to chat on the Portal:

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And on the tawk.to application / web site:

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