Return of a Sales Order

The returning of ordered stock quantities back into the warehouse after the order has been despatched to the customer, using the Sales Order as a template for the GRN.

Pre-requisite: Completed Sales Order

Order has been despatched from the system and is now at Status 9 Complete

Goods Receipt Advice:

Within Goods Receipt Advice select ‘Return of Sales Order’ from the drop down box.

Enter the Sales Order No. for the returned order; the Customer Code will automatically default in. The order can either be keyed in or selected from a List of Values.

Optional information can be captured such as Instructions or Container no.

Save the record, an internal GRN No will be generated and the details section of the form will open up, displaying the linked Order Details, of the stock code and despatched cases and units.

Either entered the returned cases and units against the expected quantity as shipped out by the system, or select the tick box to populate the full quantities.

Once all required lines and quantities have been entered select the Update GRN button.

NB: if manually entering case and units then you will need to manually enter the number of pallets.

=== Goods Receipt Confirmation: ===

Enter the GRN number and a Receipt Type of ‘RET’ then enter the header details as required.  

Enter the pallet details as required, depending on the client’s requirements batch numbers, sell by date’s etc. need to be considered.  

Once all Pallet details have been entered, confirm the receipt and then complete the GRN Confirmation Putaway.

Putaway Confirmation – completed

Automatic Quarantine of stock for Returns:

Dependent on the clients and operational requirements it is possible to configure the system to automatically hold all returned stock.