FAQ

TMS Frequently Asked Questions

How can I select what can be seen on screens?

• Layout Configuration

What criteria can I use to find orders?

• New_Order#Order_Search

What do the order statuses mean?

• Overview_-_Order_Import_and_Handling

How can I Rebook an Order?

• New_Order#Re-booking_Orders
• Trip_Debrief#Rebook_Process

How can I add additional References to an Order?

• New_Order#Add_Details_Tab

How can I see the Revenue generated against an order?

• New_Order#Finance_Tab
• New_Order#Order_Search

How can I see the trips on which an order is scheduled?

• New_Order#Trip_Detail_Tab
• Trip Overview (Waterfall)

How do I manually create a new trip?

• Planning#Create_New_Trip

How do I assign resources to a trip?

• Planning#Assign Resources
• Trip Overview (Waterfall)
• Trip Overview (Waterfall)#Allocate_Resources

How do I put an order onto a trip that has already been created?

• Planning#Apply to Trip/Apply to Stop

How do I check that everything is OK on a trip?

• Planning#Revalidate Trip

How do I force the system to manually recalculate distances and times?

• Planning#Recalculate Distance and Time

How do I set or reset a trip status?

• Overview_-_Order_Import_and_Handling
• Planning#Set Trip Status
• Trip Overview (Waterfall)#Set_Trip_Status

How do I manipulate a trip?

• Planning#Manipulating a Trip

How to I change the order of stops on a trip?

• Planning#Manoeuvre Stops
• Planning#Move Stop

How do I merge trips together?

• Planning#Merge Trip

How do I split a trip into smaller trips?

• Planning#Split Trip

How do I delete a trip I don't want anymore?

• Planning#Delete Trip

How do I add a stop to a trip?

• Planning#Insert Stop
• Planning#Append Stop

How do I over-ride the calculated stop times?

• Planning#Over-riding Stop Times
• Planning#Wait_Times

How do I remove orders from a trip?

• Planning#Removing Order(s)
• Planning#Delete Stop
• Planning#Unschedule Orders

How do I change order details when the order is already on a trip?

• Planning#Change Order Details (whilst on a trip)
• Planning#Amending Order Values

How do I transfer orders from 1 trip to another?

• Planning#Transfer Order(s)

How do I move an unscheduled order to a new schedule?

• Planning#Move to Schedule
• Planning#Carry Forward

How do I manually cross-dock an order between depots?

• Planning#Creating Trips via Crossdocks

How do I Pass a Depot Trip to Another Depot or Carrier?

• Planning#Pass a Depot Trip to Another Depot or Carrier

How do I change a driver on a trip?

• Planning#Change a Driver on a Trip
• Trip_Overview_(Waterfall)#Allocate_Resources

Why is my time and distance zero between trip stops?

This is controlled by the Network table. This should be automatically calculated by your system based on the GPS co-ordinates of the location, which themselves should be automatically calculated.

• Find your locations of the two adjacent stops.
• In the Network screen, enter your first location in the criteria and find. Then check whether there is an entry for the second location

• If there is no entry between those locations, that is why no distance and time.

That may be because of the Location GPS co-ordinates:

• Go to the location screen.
• Find the locations in sequence.
• Check that the locations have a GPS co-ordinate against them.
• If they do, then check whether they are the exact same co-ordinate - if they are, change one.

If they have GPS co-ordinates, then this may be to do with the trailer on the trip,

• You can check this by removing the trailer and trailer type from the trips.
• Alternatively, check the trailer type in the Resources screen.
• If the drive time modifier (DT Mod) is 0, this should be changed to 1 (normal drive time), or a positive value that will be used to modify the drive time (less than 1 = faster, greater than 1 = slower).

Reference:

• System Parameters List - HERE Maps parameters.

• Network
• Resources screen, Trailer Types tab.
• Locations, main tab

How do I set up a new user?

• Access Control / User Maintenance#Creating a New User

How do I edit a user?

• Access Control / User Maintenance#Editing a New User

How do I change a user password?

• Access Control / User Maintenance#Change User Password

How do I assign screens or functions to a user?

• Access Control / User Maintenance#Editing a Group
• Access Control / User Maintenance#Group Maintenance – Accessible Functionality
• Access Control / User Maintenance#Users and Groups
• Access Control / User Maintenance#Adding a User to Group

I'm getting an import error about checksum

An error along the lines of the following is displayed when you try to upload an import file: "A file with checksum value xxxxxx has previously been loaded."

This is a protective part of the import process - a unique checksum is generated from the filename and content, and is compared to any previous uploads, to prevent repeated uploads of the same data, which may cause problems to import processes and duplicated data.

If you are sure that the data is correct and want to import anyway, you can change the filename being uploaded or append and extra content column (e.g. ,1) to the end of one of the import lines - this will change the checksum and the file will then upload.