FAQ
From CTMS
TMS Frequently Asked Questions
How can I select what can be seen on screens?
What criteria can I use to find orders?
What do the order statuses mean?
How can I Rebook an Order?
How can I add additional References to an Order?
How can I see the Revenue generated against an order?
How can I see the trips on which an order is scheduled?
How do I manually create a new trip?
How do I assign resources to a trip?
How do I put an order onto a trip that has already been created?
How do I check that everything is OK on a trip?
How do I force the system to manually recalculate distances and times?
How do I set or reset a trip status?
- Overview_-_Order_Import_and_Handling
- Planning#Set Trip Status
- Trip Overview (Waterfall)#Set_Trip_Status
How do I manipulate a trip?
How to I change the order of stops on a trip?
How do I merge trips together?
How do I split a trip into smaller trips?
How do I delete a trip I don't want anymore?
How do I add a stop to a trip?
How do I over-ride the calculated stop times?
How do I remove orders from a trip?
How do I change order details when the order is already on a trip?
How do I transfer orders from 1 trip to another?
How do I move an unscheduled order to a new schedule?
How do I manually cross-dock an order between depots?
How do I Pass a Depot Trip to Another Depot or Carrier?
How do I change a driver on a trip?
Why is my time and distance zero between trip stops?
This is controlled by the Network table. This should be automatically calculated by your system based on the GPS co-ordinates of the location, which themselves should be automatically calculated.
- Find your locations of the two adjacent stops.
- In the Network screen, enter your first location in the criteria and find. Then check whether there is an entry for the second location
- If there is no entry between those locations, that is why no distance and time.
That may be because of the Location GPS co-ordinates:
- Go to the location screen.
- Find the locations in sequence.
- Check that the locations have a GPS co-ordinate against them.
- If they do, then check whether they are the exact same co-ordinate - if they are, change one.
If they have GPS co-ordinates, then this may be to do with the trailer on the trip,
- You can check this by removing the trailer and trailer type from the trips.
- Alternatively, check the trailer type in the Resources screen.
- If the drive time modifier (DT Mod) is 0, this should be changed to 1 (normal drive time), or a positive value that will be used to modify the drive time (less than 1 = faster, greater than 1 = slower).
Reference:
- System Parameters List - HERE Maps parameters.
- Network
- Resources screen, Trailer Types tab.
- Locations, main tab
How do I set up a new user?
How do I edit a user?
How do I change a user password?
